Hotels.com overbooked the hotel. I paid for the room and when I arrived was told they didnât have a king room available. It was an hour long process to finally receive a key to a double queen room. I am extremely frustrated. I spoke to customer service through chat while we tried to understand what happened, but the only thing offered was a $25 amount on my one key and confusion with my room I had already paid for. Iâve used Hotels.com for years and Iâve never had an issue.
The stay at the Spark did not meet the level of a Hilton property. There were six (6) team members staying here for work trip and there were many challenges with the rooms. One main issue was the noisy air conditioners and excess humidity in the room. Many rooms did not have desk chairs or ice buckets.
I understand that the breakfast is complimentary but there was a lack of attentiveness with the coffee and food. They should not advertise this feature if they are not going to put food options out. Overall the stay was disappointing and would not return.
I will admit, the chic colors and brand of Spark by Hilton (along with cost) is what drew me in to selecting this hotel for an overnight stay. The lobby and breakfast dining area were very clean and the furniture was modern and neat. I enjoyed the blue accent colors on the back wall and bathroom wall. I could tell that the property used to be a different hotel prior to Spark, based on the layout of the room, but the remodel into the Spark brand was not bad for what they were able to do with the space. The beds were comfy and clean. Overall, a quick and comfortable stay.
Housekeeping tried letting themselves in at 7 am. How does that happen? Beds are hard. Itâs a convenient location and budget friendly. Only good things. My son said the room was a flash back to the 70âs.