Falta mucha remodelaciĂłn pero en general todo excelente. Los empleados la mayorĂa muy atentos, la comida muy rica y se esfuerzan por dar buen servicio.
Our first time at this property but definitely not our last. My boyfriend and i came down for the weekend and had purchased the all inclusive package for our stay and weâre not disappointed! Accessing the beach, pool and bar from our room was super easy. All hotel staff were great and understanding that our spanish was not the best but always helped with whatever we needed. The bartender at the pool was amazing and incredibly nice! The buffet had lots of different options for breakfast, lunch and dinner. Since the hotel is owned by a parent company with three hotels on the same street it gave us even more options for dining than we had realized we had with our all inclusive package. We canât wait to come back to Mazatlan and stay at Sunset Palace Hotel!
The experience with this hotel was not what I we expected. My friends and I were very disappointed because when we got to the hotel the hotel was closed. The taxi driver told us that Sunset Palace was closed for remodeling and hotel management didnât contact us to let us know we were going to stay at another property. We ended up at Star Palace which was a downgrade not an upgrade. When we find out When we contacted management for an explanation
Todo muy bien podrĂa ser excelente si en la
Comida hubiera mĂĄs variedad ya que es un menĂș a la carta y depuse de varios dĂas ya no se te antoja comer lo mismo al igual que la cenas
Pos no conoces, mi rompio mi cadera y manda carta de doctor no puedo viajar en este momento y no regresaste me dinero. Seguro se rembolsar mi haces otro reservaciĂłn pero ahora no. Muy disgustado!! Que feo alguien mayor y no puedo viajar con carta de doctor y no rembolso nada. Gracias para nada!!
The food was not good and there was only one restaurant in resort. They charged me additional because they said I put one of my kids two years younger and I showed they I didnât and they still charged me horrible customer service!!! I will never stay there again.