The employees here are trained in excellent customer service. Unfortunately our stay was ruined by a guest who was kicking and knocking on the door across from us for 50 minutes from 1am-1:50. When we called the front desk they sent a man with a crowbar and god knows what else and the noise of kicking, banging, yelling, and crowbarring continued. Not technically the hotels fault but I wonder why they couldn’t stop the domestic dispute with the woman yelling incessantly when they came up. The hotel is in a great location, is very pretty, rooms are small and our shower drain was severely backed up. Pool was great for our kids, the saunas are lukewarm (as my Peruvian husband says they are the temperature preference of Peruvians who don’t like super hot water, not foreigners who like a hot tub at 104 degrees or hot saunas. Overall I would stay here again but mostly for the location.