When we got there the lady (Mama Ruth) was very sweet and professional! But, that is where it stopped. When we got to our room it smelled like roach spray. There was also a leak under the bathroom sink. We went to the pool and it was so cloudy and slick feeling that we felt we needed to shower and the paint on the filter intake was peeling and rusted. When leaving the pool we were going to go to the gym but upon looking thru the window to the gym we noticed that the water cooler was leaking. The plug from several of the machines was sitting in the said water leak so we decided it was very unsafe to workout.
Mama Ruth was very welcoming when we arrived. The hotel was clean but maybe a little dated. Our room smelled fresh and the bathroom smelled sanitized. The only complaint we had was that the additional bar lock on our door was broken and did not give me a sense of security. If I had been traveling alone I would have requested a new room. Luckily my husband was with me and he carries his own security.
At check in the lady found an available room and actually let us check in a little early (30 mins) She was nice. Everyone that I encountered (1 house keeper and tge frilont desk clerk) was very sweet and helpful as much as they could be. Down side was there was a storm and the power went out and knocked the AC out so it was pretty uncomfortable during the night and most of the next day. Luckily our windows opened or there was no way we could've stayed there. I called a 3 am bc the lights worked and tbe tv but again no AC just to check if this was the entire place or just our room, but couldn't get an answer at the desk. The next morning we still had breakfast downstairs and the same front desk was super sweet still and apologized. One great thing I wosh i knew ahead of time, this hotel allows dogs...and not the lap dog everyone allows but there large dogs there. I had to board mine bc most places wont allow the larger dogs. (I have a dane).