I rarely leave reviews, but this experience was honestly shocking.
We booked this motel months in advance for a concert weekend and arrived around 4:45 PM, well after the listed 3 PM check-in time, only to find complete chaos. There was no attendant present, the posted check-in phone number did not work, and multiple guests were returning to the office complaining that their room keys did not work and that the rooms were unacceptable. Several people ended up leaving entirely while we were checking in.
The owner stated he had recently taken over the property, but instead of acknowledging how concerning the situation was, he acted as though the conditions and confusion were completely normal. He told us our room was not ready and then offered us a room that previous guests had just refused. When we entered the room, there were towels spread all over the bed, visible grime everywhere, stained towels, an extremely dirty toilet with heavy buildup and mold, and a shower with thick grime in the corners that clearly had not been cleaned in a very long time.
When we questioned the condition of the towels, he told us that if he gave us clean towels, he would have to go wash them across the street. He also responded to concerns about the room by saying, “This isn’t the Taj Mahal.”
This was completely unacceptable. More importantly, the entire situation felt disorganized, unsanitary, and unsafe. We ultimately decided to leave and find somewhere safe because this felt very wrong.