Could not have had a more disappointing stay. Booked an "ocean view" room with two bedrooms (not cheap). Drove 5 hours to get there from Washington state to celebrate my mom's 70th birthday. See the attached photos for the "view."
I called the office right away to see about switching to a room that had an actual view, and the gentleman said they could switch us to a spa room at their other property the next night. We went in the morning to see this other room, but, unfortunately, it only had one bedroom, and we needed two.
They had another view room at this other property for $609, and were told we would have had to pay the difference.
Finally, the unit above our original room was available to move into, but it had the same miserable "view."
These alternate rooms were insufficient suggestions for resolution, and we therefore had to search other properties for a view room for our second night.
Upon trying to leave, we were told by the lady at the front desk that they could not give us a refund for the second night as they had a two night minimum and they had "offered us other rooms". She said if someone else booked the room we were leaving and not using, we could get a refund. This will not happen as they are still showing this room as "sold out". Surely in an attempt to refuse us a refund.
The issue here is that we paid $900 for a room that was advertised as having a view, and the property was unable to supply what was advertised.