I stayed at this hotel this last Tuesday. I was in town to see a friend who had recently had surgery. I was taking a shower when the conditioner pump did not work so I stepped out to get my conditioner that was in my cosmetic bag hanging on the towel rack, as I stepped back in the wood paneling, that is part of the shower, I slept and fell. I’m not sure why they think having wood paneling inside a shower is a good idea. I was seriously injured. Hit my head severe concussion. As I was leaving to go directly to the emergency room, I stopped to notify the manager of what it happened. She said she would look up my contact information in my reservation.
I did not hear one word from her, inquiring as to how I was doing, whether I made it to the hospital, etc. My daughter attempted to call several times to get their Liability Insurance information, but was sent to voicemail several times. She did ultimately receive a text, instructing her to email an email address. No one ever called to see how I was doing. I find that completely unprofessional and totally uncaring of the staff there.
I finally heard back from headquarters a couple days later via email stating that they would contact their insurance company.
If you do, please make sure to be extra careful in that walk-in showers that have the wood paneling inside the shower stall.