Staff is friendly, location is great with low city noise, access is a challenge, avoid breakfast.
The location is great if you want to stay away from the noise of the people and activities going on in the city and still be very close to everything.
The downside is the access to the hotel, if you come from the city's downtown (which will be the case most of the time), you have to use the funicular (cable car), the hotel will give you priority passes which will help you avoid the lane. But, beware, it closes at 9:40pm and 8:40 in the weekends, so you'll have to walk your way up, and is a steep climb with very dark and lonely alleys. So if you plan to visit town at night, you'll have to Uber or climb.
The easiest access for your transport to the airport will be up, at Pipila's monument, and that's another set of stairs to climb, and no bellboy, at least none available when we requested help. So be ready to climb 4 sets of stair carrying luggage.
If you get to the lobby after 2pm and want coffee, you'll only find cold coffee, not one day during our 7 nights was there hot coffee available.
We requested 2 extra towels on day one, and had to remind front desk until we got them at the third day.
We ran out of cable TV for a couple of days and no one knew why or how to fix it, it just came back couple days later.
We opted for breakfast included, and is not bad, but don't expect variaty, the same every day, chilaquiles with some protein, sweet bread and juice and cofee.