2/10 Poor
Sep 15, 2019
False Advertisement !
I booked this hotel because it had stated that pets stay free. When I got there they were trying to charge me for my small pups. When I showed them the website they just said it was an error and they charge for pets. When I refused to pay extra for my pets, as it was not my fault they don’t keep up with their listings, the older gentleman told me my reservation was canceled and to go book somewhere else. It took them three days to authorize Hotels.com to refund me my stay. I would not recommend this hotel. The staff was not accommodating. They have NOW updated their information to reflect pets stay at an extra cost.
Verified traveler
1-night trip
Verified Hotels.com guest review