4/10
Typical hotel. Standard double bed room with a fridge and decent TV. However, customer service was lacking. I purchased a $5 20 ounce soda, from the front desk. It ended up being a month and a half beyond the expiration date. It was flat. Even though staffing does not have full control of guests, kids did knock on our door and run, in the middle of the night. The worst part? The breakfast was decent, but the staff was not. As I was making my plate, a staff member barked at me, in a very rude manner, about where to put the tongs after I was done. I understand it can be frustrating when a customer does not place the tongs back into the provided tray... But don't get ugly with your customers. Definitely when they have done no wrong. Our two night stay was changed to a one night. I decided to lose the cost of the second night and find a much better hotel. I'm thankful for the Hampton, right at Broadway. If Marriott supports this level of poor customer service, they do not deserve your money. Maybe this employee just had a bad day... But it's impact is everlasting. Marriott did nothing to help resolve the issue. They claimed they would document my issues and work on making things better. So stay at your own risk. Like I said... This could have been a once in a lifetime thing, but it did not set well with us. My small kids were right beside me, as well. Not good...
Dustin
Vacanza in famiglia di 2 notti