Apartment not cleaned properly, with sticky floors and benches. There was a lack of utensils, plates, pots and pans for a 3bdr apartment. Drains were clogged in the showers and sinks in the bathrooms, full of hair. Communication was terrible, you cannot speak to a person, or get any reply to texts or emails, for even urgent matters. There is nowhere to keep luggage and you only get one set of keys that you must pick up from a third party (bnb concierge) several blocks away that is only open from 9-4, is always packed with people and understaffed.