The property was decent. I stayed with my family for the weekend. The first receptionist on arrival was extremely nice & pleasant. On our last day, I received an email from the hotel & it pretty much was for checkout, extending the time etc… I requested to pay the $25 fee until 1pm, an hour passed & it still said it was pending so I decided to call down & Ms. Gina answers, I explained the situation & she was telling me checkout was at 12pm if I wanted to stay longer, literally kept insisting checkout would be at 12pm also stating that there was no later checkout time - even after explaining I requested it online through the hotel… so I repeated that I requested to pay the $25 fee til 1pm & she said, oh well you have to come down & pay then. I asked if she ever got the request & she said no, so you have to come down & pay. Mind you, I screenshot it just in case so either the system is messed up or she didn’t bother to check. Now, it’s not what was said but how it was said, unnecessary attitude & speaking without listening. Aside from the encounter with Gina, the stay was good. Housekeeping young lady was extremely nice as well.