Our stay at Hilton Skanes Monastir Beach Resort had its ups and downs. Tipping the staff significantly improved service quality, as without tips, the service was often sluggish. The catering staff were generally helpful but could be neglectful without tips. Despite booking rooms next to each other and informing the hotel weeks in advance, we were given separate rooms, which was inconvenient with young kids. Promises to resolve this were not followed up on.
The all-inclusive package was confusing due to unclear information. When we sought clarification, we were frustratingly referred back to the guide, leading us to avoid using many services out of fear of additional charges. Consequently, we only ate three meals in the Kitchen restaurant. The internet service was adequate, with decent coverage but not particularly fast. The daily cleaning service was consistent and reliable, and the early breakfast service for early checkouts was convenient, especially with kids, despite minimal options.
The resort has multiple pools, both indoor and outdoor, including children-specific pools. However, the private beach was disappointing, with visible rubbish, so we spent minimal time there. Additionally, the resort did not provide any swimming equipment besides towels, so guests need to bring their own. The food lacked variety, with each meal being a slight variation of the previous day’s offerings. Overall, while there were some positive aspects, several issues need addressing to improve.