The hotel was clean and breakfast buffet was excellent How is was surprised that Hampton Inn allows the staff at the front desk, specifically Sam, to wear a political hat. He said he was allowed to wear it. I found it very offensive and insensitive to the feeling of patrons, particularly those visiting the US from Latin American countries. We may not share the same views but promoting beliefs that are not widely embraced should not be the first thing you see when you enter a Hampton Inn. I am surprised and disheartened by Hiltonâs practice.
I have been trying to find an email for the manager of the property as he promised 10 K points in my Hiltonâs account which have not arrived. I have the card he gave me stating that points. The property is in construction and the elevator was malfunctioning so my child and I had to go down with our luggage and backpacks from the 11 floor. When I told the person in the front lobby he told me he was the manager and he would give me the points for all the trouble. This was on June 14. No points in my Hilton's account. Not sure who to contact as the card has no name or email. It did not help that I was told by the hotel that it was going to be 55 dollars to take me to Brooklyn and the person taking me told me 80 dollars. This might have been a miscommunication, but still. We did like the area, and the hotel once remodeled has potential. The breakfast I have to say was not good (flavor wise for hot items). Wondering if the person stating that he was the manager told me that just to I would not complaint, not that I would ever cause a scene, but since he told me âI am adding the points right now and they are not thereâ, I am wondering what happened.
It was clean and very convenient as it was located close to the airport.
When we walked in they provided us with a snack and water complimentary-nice touch!
I was very disappointed there was no microwave or refrigerator in the room, very disappointed for a Hilton productâŠ. I paid alot for that room and I feel like I should be compensated for the inconvenience. I could not even keep water in the room.