The front desk person, Heather, and the bellhop, Joe were great! Unfortunately, the hotel was under construction so the gym wasn't available, they did have passes to a gym across down which wasn't very convenient. The cable seemed very spotty and kept going out, but I think it might have had something to do with the construction of a floor above my room. They were charging $6.95 for a cup of coffee in the bar in the morning, but once the bartender found out my coffee maker in the room wasn't working she comped my coffee and had the front desk get me a new machine. I stayed here before Covid and they provided free coffee in the lobby each morning and cookies at check-in. Sadly that's not the case any longer. For such an upscale hotel you would expect to get those things. Again, the staff were amazing but unfortunately, I won't be staying here again and I come to Nashville frequently for work.