2/10
We arrived & many items in the property were broken. The shower door was about to fall off. We couldn’t turn the radiator in the bathroom off. The light on the mirror in the bathroom was broken. The TV was broken. The screen was split into two pictures. The living room furniture was dirty & stained. One of the provided beds was the dirty stained sofa. The beds had the most uncomfortable mattresses I have ever slept on. The springs of the mattress were poking through the top layer. Even my children complained. The beds didn’t have mattress covers or pillow protectors. For a rented accommodation that is very unsanitary, I found an unknown substance on one of the sheets of the bed. The closets were full of linens for the beds and unusable. The walls have marks and damage throughout the property. Dish soap and a sponge were not provided to clean the dishes with. The whole property seemed to not have been taken care of properly. I did contact the management when we checked in about a few of these issues. They did offer to send a handyman but more issues came up before I responded. The handyman showed up withOUT my permission. I am absolutely not OK with that. He fixed the shower & I assume turned the radiator off. The TV was not able to be fixed. To send anyone onto a property without permission from the guest isn’t acceptable at all. It creates a very unsafe feeling for a guest. We left the next morning & a refund has been refused. I’ve left a property before the end of my stay.
Samantha
Séjour en famille de 7 nuits