A disappointing stay. Room small (despite paying for upgrade), aircon unit not working and small fan not sufficient for hot room.
Decor drab and uninspiring. Stairs up to room smelt stale and walls needed repainting, carpet badly soiled. Fan in bathroom switched off, but when climbed up to cupboard to switch it on the noise was excessive. Limited hospitality tray.
Having stayed a week ago in another part of hotel where it was more looked after and rooms a better size (with 2 opening windows which created airflow) we were disappointed
Whilst a little dated, the bed in the economy double room was comfortable and we had a good night's sleep. The room itself was dark (not great lighting and one window looking over a small yard). The bathroom was OK. The shower was over a high sided bath and was a mixer rather than thermostatic. Plenty of hot water. Towels were fluffy and big! Tea and coffee in the room as well as water and biscuits and more on request at reception. Staff were fantastic. Really friendly, helpful and wanting to make your stay as comfortable as possible. This is room only. Breakfast was not available although there was an option for a discounted breakfast at another venue.
Staff were very nice, quick check in, the room was quite dark and the a/c unit didnât work so did get hot without the window open, which presented a bit of a security issue as I was on the ground floor. But overall perfect for my needs, nicely decorated and clean room.
This is the second time the family has stayed here. In the 3-year period it has gone do n terribly. Mould in the shower. Leaking shower tray. Cracked plaster. Noisy a/c. Uncomfortable bed. Terrible pillows. Power in our room kept cutting out too. Needs a major renovation.
This hotel was in the perfect location while visiting my family in Berkhamsted. Right off the high street, large room, lots of storage space, water, tea and coffee, early check in, luggage storage. The staff were all very friendly and helpful.