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W Koh Samui

5.0 star property
Luxury beachfront resort with spa, near Bo Phut Beach

Choose dates to view prices

Photo gallery for W Koh Samui

Outdoor pool, pool umbrellas, sun loungers
Property video
BBQ/picnic area
On the beach, free beach cabanas, sun loungers, beach umbrellas
2 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Escape to W Koh Samui, a luxury boutique resort near Bo Phut Beach. Unwind at the beachfront location and indulge in a deep-tissue massage or facial at AWAY SPA, or take advantage of free beach cabanas and enjoy breakfast on the sun-kissed shore.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Free breakfast
  • Bar
  • Pet friendly
  • Pool
  • Spa

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • 24-hour fitness center
  • Outdoor tennis court
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar

Feel at home (6)

  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Private pool
  • Separate bathtub and shower
  • Television
$507 nightly
The total price is $547
Nov 3 - Nov 4
Total with taxes and fees

Why we love this property

Beachside bliss
Sandy shores beckon at this resort. Free cabanas and towels elevate the experience, while beach yoga, kayaking, and volleyball create coastal magic.
Luxury pool experience
An outdoor pool and a private pool elevate this luxury resort's aquatic experience. The pool area features loungers, umbrellas, and a poolside bar.
Wellness sanctuary
This resort spa offers daily treatments from aromatherapy to Thai massages indoors and out. A sauna, hot tub, and rooftop garden await.

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Jungle Oasis Two Queen Villa

1 bedroom, minibar, in-room safe, desk

Jungle Oasis Two Queen Villa

  • Sleeps 2

View all photos for Extreme Wow Ocean Haven Two Bedroom Villa

1 bedroom, minibar, in-room safe, desk

Extreme Wow Ocean Haven Two Bedroom Villa

  • Sleeps 4

View all photos for Wow Jungle Oasis One Bedroom Villa

Lobby

Wow Jungle Oasis One Bedroom Villa

  • Sleeps 2

View all photos for Wow Ocean Haven One Bedroom Villa

1 bedroom, minibar, in-room safe, desk

Wow Ocean Haven One Bedroom Villa

  • Sleeps 2

View all photos for Seascape Escape Four Bedroom Villa

1 bedroom, minibar, in-room safe, desk

Seascape Escape Four Bedroom Villa

  • Sleeps 8

View all photos for Villa, 1 Bedroom, Non Smoking (Garden View)

Villa, 1 Bedroom, Non Smoking (Garden View) | 1 bedroom, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking (Garden View)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 1755 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking (Garden View)

Villa, 1 Bedroom, Non Smoking (Garden View) | Property amenity

Villa, 1 Bedroom, Non Smoking (Garden View)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 1755 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 Bedroom, Non Smoking (Garden View)

Property amenity

Villa, 1 Bedroom, Non Smoking (Garden View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 2400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking (Garden View)

1 bedroom, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking (Garden View)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 2400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Private Pool (Ocean View)

Villa, 1 Bedroom, Non Smoking, Private Pool (Ocean View) | 1 bedroom, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking, Private Pool (Ocean View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 1755 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking

Villa, 1 Bedroom, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Villa, 1 Bedroom, Non Smoking

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 2400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View (WOW Jungle Oasis, 1 King)

Villa, 1 Bedroom, Garden View (WOW Jungle Oasis, 1 King) | 1 bedroom, minibar, in-room safe, desk

Villa, 1 Bedroom, Garden View (WOW Jungle Oasis, 1 King)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 3767 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Oceanfront (WOW Ocean Haven, 1 King)

Villa, 1 Bedroom, Oceanfront (WOW Ocean Haven, 1 King) | 1 bedroom, minibar, in-room safe, desk

Villa, 1 Bedroom, Oceanfront (WOW Ocean Haven, 1 King)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 3767 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Ocean View (Extreme WOW Ocean Haven)

Villa, 2 Bedrooms, Ocean View (Extreme WOW Ocean Haven) | Exterior

Villa, 2 Bedrooms, Ocean View (Extreme WOW Ocean Haven)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Day bed
  • 9558 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Villa, 4 Bedrooms, Private Pool, Ocean View (Seascape Escape)

Villa, 4 Bedrooms, Private Pool, Ocean View (Seascape Escape) | 1 bedroom, minibar, in-room safe, desk

Villa, 4 Bedrooms, Private Pool, Ocean View (Seascape Escape)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
HDTV
Pillow menu
  • 22002 sq ft
  • Ocean view
  • Sleeps 9
  • 4 Double Beds

View all photos for Tropical Oasis King Villa

1 bedroom, minibar, in-room safe, desk

Tropical Oasis King Villa

  • Sleeps 2

View all photos for Tropical Oasis Two Queen Villa

1 bedroom, minibar, in-room safe, desk

Tropical Oasis Two Queen Villa

  • Sleeps 2

View all photos for Jungle Oasis King Villa

1 bedroom, minibar, in-room safe, desk

Jungle Oasis King Villa

  • Sleeps 2

View all photos for Ocean View Escape Villa

1 bedroom, minibar, in-room safe, desk

Ocean View Escape Villa

  • Sleeps 2

View all photos for Ocean Front Haven Villa

1 bedroom, minibar, in-room safe, desk

Ocean Front Haven Villa

  • Sleeps 2

Similar properties

Lobby

Conrad Koh Samui

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.2 out of 10, Wonderful, 229 reviews
$473 nightly
The price is $510
Nov 15 - Nov 16
Total with taxes and fees
Conrad Koh Samui
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About the neighborhood

Map
4/1 Moo 1, Tambol Maenam, Koh Samui, Surat Thani, 84330

What's nearby

  • Bo Phut Beach - 7 min walk - 0.6 km
  • Fisherman's Village - 5 min drive - 2.7 km
  • Pralan Ferry Pier - 8 min drive - 5.8 km
  • Chaweng Beach - 11 min drive - 8.8 km
  • Mae Nam Beach - 12 min drive - 9.2 km

Getting around

  • Samui Intl. Airport (USM) - 22 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪E-saan Khrok Yai - ‬15 min walk
  • ‪WooBar - ‬1 min walk
  • ‪The Kitchen Table - ‬1 min walk
  • ‪ข้าวต้มน้องภู โค้งทีปราษฎร์พิทยา - ‬12 min walk
  • ‪Taste Restaurant - ‬14 min walk

About this property

W Koh Samui

At W Koh Samui, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute walk of Bo Phut Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. Namu, one of 2 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar, and a 24-hour fitness center.

At a glance

DONE

Hotel size

    • 74 units
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Guests will receive an email within 2 weeks before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
    • Guests are required to download the property's Marriott Bonvoy™ mobile app before check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • This hotel offers a New Years Eve Gala Dinner (surcharge applies).
    • This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 5 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls, off-leash area, and litter boxes available
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Free secured, covered onsite valet parking
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Ferry terminal shuttle*
DONE

Offsite

    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Paddleboard on site

What to do

  • On the beach
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Evening entertainment
  • Paddleboard on site
  • Shopping
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby

Working away

  • Meeting room
  • Computer station
  • Conference space (1615 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on site
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2010
  • ATM/banking
  • Rooftop garden
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Closed captioned TV
  • Portable bathtub seat
  • Lowered electrical outlets in bathroom
  • Grab bar near toilet
  • Lever door handles
  • Well-lit path to entrance

Room amenities

Be entertained

  • DVD player
  • 46-inch LCD TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Day bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Private pool
  • In-room massage
  • Balcony or patio

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Spa

Away Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Namu - This beachfront restaurant specializes in Japanese cuisine and serves dinner only.
The Kitchen Table - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
WOOBAR - This bar overlooks the ocean. Open daily.
SIP - This bar is located on the beach. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Deposit: THB 3000.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of THB 1800 per vehicle (one-way)
  • Ferry terminal shuttle service is offered for an extra charge
  • Shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for THB 5935.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of THB 0 per pet, per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Koh Samui Retreat
Koh Samui W
Koh Samui W Retreat
Retreat Koh Samui
W Koh Samui
W Koh Samui Retreat
W Retreat
W Retreat Hotel
W Retreat Hotel Koh Samui
Hotel W Koh Samui
Resort W Koh Samui
W Retreat Koh Samui

Frequently asked questions

Does W Koh Samui offer free cancellation for a full refund?

Yes, W Koh Samui does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at W Koh Samui?

Yes, there's an outdoor pool.

Are pets allowed at W Koh Samui?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. There's a charge of THB 0 per pet, per stay. Service animals are exempt from fees. Dog exercise areas, food and water bowls, and litter boxes are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at W Koh Samui?

Yes, there's free self and valet parking. Parking spots may be limited.

Is airport shuttle service offered by W Koh Samui?

Yes, an airport shuttle is available. The charge is THB 1800 per vehicle one-way.

What are the check-in and check-out times at W Koh Samui?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at W Koh Samui and nearby?

Have fun with onsite activities like kayaking, volleyball, and beach yoga and improve your game at the onsite tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. W Koh Samui also has 2 bars, private pools, and a 24-hour fitness center, as well as spa services, a picnic area, and a garden.

Are there restaurants at or near W Koh Samui?

Yes, there are 2 onsite restaurants, featuring beachfront dining, Japanese cuisine, and ocean views.

Does W Koh Samui have any outdoor private spaces?

Yes, every room features a private pool and a balcony or patio.

What's the area around W Koh Samui like?

W Koh Samui is located a short 12-minute walk from Bo Phut Beach.

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W Koh Samui Reviews

Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing place … out of this world 🌎
Anwaar, 2-night trip

10/10 Exceptional

Nice room .. staff very hulful good beach alot of brogram they do during may stay .. iwill go back for sure and they are very generous ..
Talal Mohammed, 5-night trip

10/10 Exceptional

Top notch service as always with W hotels. The facility is beautiful, super comfortable and upscale vibe. Very chill, as reflective of koh samui.
Alexandra, 2-night trip

10/10 Exceptional

Spectacular views, amazing service, beautiful rooms and delicious breakfast!
Elena, 1-night trip

10/10 Exceptional

Staff was incredibly helpful and friendly! One of the best resort stays I have ever had. Thank you Manager Alex and staff!
Helen, 15-night trip

10/10 Exceptional

Their service is very good. The staff here are very friendly, especially the lobby manager Ammie. She is very nice and gives me the feeling that if I come to this city again, I will choose this hotel again.
Lianna, 2-night trip

10/10 Exceptional

5 days

Probably the best Thai food we have ever had in the upstairs restaurant. The breakfast buffet is only second to Mandarin Oriental. All in all this place is value for money.
Sebastian, 5-night trip

2/10 Poor

Good location and sandy beach

W’s airport transfer sent us to a wrong hotel which wasted 45min of our valuable time. Then we both got food poisoning at Nomu restaurant. We ended spent entire vacation in our room. This is a big disappointment as we looked forward to this Wedding Anniversary celebration. W Samui got a lot of work to do regarding the basic stuff like food and beverage and services.
Daniel, 2-night trip

10/10 Exceptional

Fantastic resort with a great beach

Stayed at this hotel for few nights as a family of 4 in 2 rooms and really enjoyed it. Each room has its own pool which is wonderful, the beach is very exclusive and you can watch the sunset with a cocktail in hand. Breakfast was superb and staff very friendly. Only issue we found was the limited choices of restaurant since they are a bit short staffed, and the only restaurant available for the evening was rather pricey, but on the flip side it “forced” us to explore restaurants outside the resort
Hayati, 5-night trip

2/10 Poor

NOT A 5 STAR RESORT

The W Koh Samui is nowhere near a real 5-star hotel. Service is basically non-existent, management is poor, and the facilities do not match the price they charge. On the beach, there is no one to assist you: no staff to hand out towels, no one taking food or drink orders, nothing resembling proper luxury service. Breakfast is chaotic — far too few tables for the number of guests, and most mornings we couldn’t even find a place to sit. The same issue happens at the pool: it is very small with a ridiculous number of sunbeds compared to the number of rooms. With two children, we often ended up without a single sunbed available. Activities are also poorly handled: we wanted to rent a kayak, but only one was working while all the others were broken. We tried to book a table at the Japanese restaurant inside the resort and they couldn’t even accommodate us, another sign of bad organization. Overall, the service is terrible, far from what you expect from a 5-star property. The only positive note is the girl at reception, who was helpful and genuinely kind. Apart from her, the entire place feels more like a mediocre 4-star at best. I would not recommend this hotel to anyone looking for a true luxury experience — it simply doesn’t deliver.
fabrizio, 4-night trip

10/10 Exceptional

Exceptional service

We had a wonderful time although some days were rainy. Service was exceptional, the room was big and indulging, the gym was great, and we were happy that the hotel's chef accommodated our food requirements as vegans.
Hod, 6-night trip

8/10 Very good

Need to do better work on cleaning the Villa
oron, 3-night trip

2/10 Poor

We booked this hotel for my wife's birthday, we paid thousands of dollars in advance (~8K $), a week before our holiday we had a tragedy in our family ( my brother in law had passed away from a sudden illness ). I cancelled my vacation and ask the hotel to consider the family tragedy and refund my vacation or at least reschedule it. ooh ,they used very polite language but bluntly refused to give me any of my money back. So they might be a Fancey hotel but with zero compassion and all their fancy language is a façade to their greed.
Reuven, 5-night trip

8/10 Very good

W not as wonderful

Great view of the beach, great BF selection and nice private pool villa. We had inclusive package of cocktails, spa, and float me up! However, was a bit disappointed with the reception as our hostess Ammie just left us at the hot not air conditioned lobby without giving us a word on how long we have to wait! She wasn’t informative about the hotel activities. We stayed at a jungle view villa:The tub tap water was yellow with sand, which wasn’t cleaned the next day! This is not acceptable for five star W resorts! This not our first W stay. Too bad for the little details not cared for~ .
Elizabeth P., 2-night trip

10/10 Exceptional

Gill, 5-night trip

8/10 Very good

Michele, 9-night trip

10/10 Exceptional

6-night trip

10/10 Exceptional

Alexandra, 7-night trip

10/10 Exceptional

Sasha, 6-night trip

10/10 Exceptional

Ronen, 7-night trip

10/10 Exceptional

244号室に6泊しました。部屋のプールからは海が見えてインフィニティエッジのプールと海が溶け込み最高にキレイでした。部屋のプールも大きく、ほとんどの時間を部屋で過ごしました。 特に良かったのはレストラン。朝ごはんはこれまで食べたどのブッフェより質も高く、メニューになくても作ってくれました。朝ごはんのブラッディーマリーは絶対飲むべきで。
Manabu, 6-night trip

10/10 Exceptional

Amazing hotel and staff very attentive.
Paul, 4-night trip

10/10 Exceptional

heather, 4-night trip

8/10 Very good

ウエルカムスイーツがなかったのが残念でした。 早くお部屋に入れてくれたので、準備が出来なかったのかと思います。スタッフの皆さんとても親切でした。 ありがとうございました。
Miyoko, 4-night trip

8/10 Very good

Kelly Ka Yan, 7-night trip