Parking is on-site and convenient for 7€ per day. The garage is tight but there are levels. Check-in was quick and smooth. We were given info about the hotel, and also told our room was one of the best, so we were eager to see it.
We were on the 5th floor where the sun deck and swimming pool are located. Unfortunately, our keycard wouldn’t work for our room, so a nice Housekeeper let us in when I showed her our room assignment.
The room seemed very clean and bright with a great view of the ocean from the balcony, but we couldn’t ignore that there was a strong odour that smelled like mouldy water or vomit coming from the carpet/flooring. It also smelled like vanilla perfume or essential oil was sprayed next to the entrance in an attempt to mask the smell, but we were so tired and hungry from the drive that we decided to eat first and address the room later.
When we returned from lunch, the Manager re-programmed our keycard, which still didn’t work, so my partner went back down to reception to ask for a completely new card and also complain about the smell in the room, which they then sent a Concierge up with him to test the key and confirm the smell. Inez (Concierge) was very sweet and confirmed her card worked but ours didn’t, and once she smelled the room, she advised she would have another room ready for us whenever we wanted. We went back out for dinner and upon our return, Inez had keys for the new room already prepared. She was amazing! Breakfast was great as well.