Beautiful hotel in the heart of Old Town Quito. Welcoming and warm interior, very hospitable and friendly. We sat with the manager upon arriving and he immediately made us feel welcome and important. We had questions about touring the old town, and touring the important sights of the city. He helped us plan our itinerary, told where & how to be cautious, and then sent us off to settle into our beautiful room. Dinner and breakfast both wonderful and delicious. The next day he lined us up with a driver/tour guide who spoke both Spanish and English, and had grown up in the city & environs. He, also, was wonderful so we used him for all of our various adventures. We highly recommend this lovely hotel for any time one is in Quito.