Where do I even begin. This was one of the worst accommodation experiences I have ever had.
The hotel experience started out fine. We checked in and Mamoud offered us a (seemingly) great deal - $45 USD per person to be taken around for two days to the pyramids, city tour and a dinner cruise. It sounded fantastic, but after the first day of being driven to the Pyramids, with no options except one particular camel/ horse guide shop. ALSO our "guide", and incredibly sweet man, spoke next to no English, so it actually wasn't a "guide" so much a private chauffeur. For what we paid we could have gotten the same service from Uber and saved a ton of money.
Next, our toiletries that we had set in the bathroom were stolen by the maid- the bathroom by-the-way, had the sorriest excuse for a shower - a tiny tile basin, no shower curtain and a spray head. We were livid because we are traveling for six weeks and this is our lifeline to having some sanity in the ability to "get clean" after a dirty, dusty day exploring. Mamoud handled It terribly, he basically laughed at our anger and did nothing to rectify the situation. He also made the excuse that she "threw it out". Also, there was a mouse in the room and it chewed through one of our bags and some clothing. No communication was given about breakfast, which was supposed to be included but we did not receive all three days we stayed there. Understand that any service he offers is a scam/ waste of money. Do the research and find your own