We arrived to our room, my daughter used the bathroom while I started to change -we were leaving to attend a show my college student was in that evening and wanted to quickly freshen up beforehand. My daughter found there was no handle on the toilet, only a hole where one should’ve been. I had to manually flush it by reaching into the tank. Called front desk, packed everything up, put it on the cart, and waited. Finally received a knock at the door with keys to a new room. Upon walking into the new room, we were met with 76 degrees. The thermostat was set to 62; went to the unit itself and couldn’t get it to turn on. I called the front desk. At this point we had yet to be able to unpack, change, do our hair etc. After 15 minutes I called down again, frustrated that it had now been 40 min since we had arrived. I was told they were “pulling a room up right now.” We were finally moved all the way down the opposite end of the hall to a room that was fully functioning. No apology. No offer to help move our stuff. We quickly dumped our things and had to leave for the show, sweaty and frustrated. Later, we couldn’t get the door to the pool room open and had to have front desk let us in. Pool was nice & clean. Night was long, you could hear everyone walking above us; we even received two phone calls from the people below us as well about “stomping” which was just my kids walking. Beds were comfy. Breakfast is what saved our stay; it was delicious and had a great variety.