This is a property you can tell is made for apartment inhabitants, not a hotel.
The bed was cheap and upon looking underside when packing to leave, the bottom of the mattress had burst open where a leg had been broken off. The bathroom was tidy, but the grout in the shower wall tiles need a bucket of bleach. 4 elevators but one is strangely unfinished or needing repairs as the walls are hanging canvas sheeting.
There is no in-house food, only the option to use Menulog with an additional fee. The location is great, but four stars? Where? I have to get dressed and leave my hotel to get a coffee, you want me to pay -you- extra for the honour of a chain-made burrito that I collect at the front desk? Exploitative of older folk who are not fluent in food delivery (you don’t need hotel permission, you don’t need to pay them, there is other options than menulog) and not great for disabled people who perhaps thought meal availability was an amenity. This is not a hotel, it’s apartments that get clean towels.