At check-in I asked about the WiFi password, and they actually sent a guy into our room to install a WiFi router. The air conditioner didn’t work, and instead of offering a different room, they brought a personal use air conditioner that was like a fan. I guess I expected a bit more from a 4-star hotel...we ended up having to check out early after a day, and stayed next door at the JW Marriott (much better experience). I would not stay here again, go next door to a nice hotel.