The resort is OK. When we arrived, they didn't have the Junior Suite that we had booked. They quickly upgraded us to a larger room with a loft, at no charge. Not much of an upgrade. While the room was larger, it was in desperate need of an update. There was a giant hole in the carpet, microwave front was broke, but still worked, furniture was old and worn, bed was old and needs a new mattress, bathroom door doesn't close, bathtub/shower squeaks with every movement. Pictures on Expedia are misleading compared to seeing the room in person. While it wasn't a bad experience, we just expected a little more, based on pictures used to represent the resort. We didn't use any of the many amenities offered at the resort because we were busy playing at the Universal Studios parks. While the location is just a block off a busy street, it is surrounded by trees, so there is little street noise. Based off the condition of our room, I would give the resort 1 1/2 to 2 stars. Based off customer service, 4 1/2 stars. If they renovated and upgraded the carpet and furnishings, I would definitely stay there again. Convenient location between Disney World and Universal Studios.