I made my reservation online from this platform.When I arrived, I waited about 20 minutes outside the hotel because the receptionist was out to get some food. I didn't mind that , but it was freezing outside and i had nowhere to go. The receptionist didn't knew from where i did make the reservation and was asking me. I told her , I made it from this platform but she had no idea what I was talking about.I went into my room , where the nightmare begins. The room was full of dust , dirty mini fridge,the walls full of holes , painted different colours( but same shades ), the room was cold , the air-condition wasn't working properly, was making weird noises all the time ( I woke up from a sudden loud noise at night) and the bathroom so cold, I regretted evey time I had to use it. The best part of the room was the Main door of the room. It had a gap under it,so the bright light from the hall was coming into the room at night , bothering me to sleep. Also when I was closing the door , there was also a gap , so when ever someone was opening their door , or just passing through , creating a small wind wave , my door was shivering making, again , a lot of noise.