I would not recommend staying here, it's not 4*. The hotel is very tired, neglected and in need of significant investment.
Check in was poor with long lines of people waiting, the process feels very slow and old fashioned, it's clear the hotels systems are dated. There is nowhere to sit down in the lobby which feels chaotic with rows of bags and cases chained together because the concierge has nowhere private to store them. The condition of the hotel is poor, it's clearly not receiving any investment and just being used as a cash generator, everything is either broken, peeling, scratched, chipped or worn. The rooms haven't been deep cleaned in a long time, the beds are solid, I'm heavy and it still felt like sleeping on wood. The basics haven’t been considered which are now essential such as no power by the bed and mistakes were made in the design like a hand rail on the shower screen which clearly guests lean on so there's now warning signs not to do so. Glass bottles for water which again have warning signs about breaking the bottle. The hotel just feels very uninviting. It needs huge investment and it could be great but if the owners have let it get to this exhausted old level, they clearly don't care. Shuttle driver, slow down!!
The positives were location but the 5* similarly priced Royal Garden next door is in the same place. One employee who went out of his way to provide the best service he could was Tahveeb, he was great, kind and welcoming so thank you Tahveeb.