8/10 Very Good
Aug 28, 2024
Overall I liked my stay at Barceló. The place was super clean, the customer service was excellent. The only issue for me was that restaurant and sky bar were closed for most of our stayed. The lobby bar was opened but at 10:00pm the DJ couldn’t have loud music due to the rooms above.
We were not informed of the restaurants or sky bar being closed. Enrique was excellent in everything he did and very friendly. Axel and Kenji were also excellent and we love that they remember our drinks. Overall everyone gave an excellent customer service.
We heard this going to be an adult only hotel which will be great. Thank you!
Maria
Maria, 5-night family trip
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