As a Gold member of Marriott Bonvoy, I expected more from my 8-night stay at Fairfield by Marriott in Benaulim, but the experience fell short in several key areas.
Membership Recognition: There was no noticeable benefit to being a Gold member. Despite available upgrades, none were offered. The booked balcony room was downgraded to a ground-floor patio, which was disappointing.
Rooms: Comfortable for two, but interiors show wear despite the hotel being built in 2020. Regular maintenance is needed.
Housekeeping: Cleaning was adequate, with daily replenishment of amenities.
Spa: Convenient and staffed by friendly professionals, offering a relaxing experience.
Bar Service: Disappointing service at Azul pool bar and main bar. The bartender was often on the mobile phone and inattentive. A more professional and guest-focused attitude is needed.
Restaurant Staff & Food: The restaurant team, particularly Arun and Nikita, was exceptional. Freshly cooked breakfast omelettes were a highlight.
Hygiene: Restaurant hygiene requires improvement. Twice, I was served glasses with lipstick stains, and other guests had similar complaints.
Guest Feedback: Feedback was solicited only a day before checkout. Engaging guests earlier would allow issues to be addressed during their stay.
Check-Out: Smooth and efficient, ending the stay on a positive note.
While there were positives, this hotel will not be my choice for future stays. There are better options between Benaulim and Varca.