My friends and I booked this room for a single night to sleep over in Manchester after seeing a show and it was just awful. We should have known it wasn't worth booking when we could even get in touch with anyone at the front desk with the reception number for queries about our booking. Then on arrival, the room itself looked like a battle royale had occured there the previous night with multiple holes in the walls and door of the bathroom. The bathroom also looked unfinished and unclean with missing tiles and a grotty shower cubicle. To top it all off, the room door wouldn't lock and when we brought it up to the manager, she was entirely unbothered, unhelpful, and first tried to gaslight us into thinking the door did lock, and when that failed to work, then tried to turn it on us for not realising that the lock didn't work and that we should've brought it to someone's attention sooner. She didn't even seem to care that we were 3 young women feeling very unsafe in a foreign space at close to midnight and after a minute of just staring at us blankly, she just walked away like nothing happened. We ended up having to just up and leave because it just didn't feel safe and wise to stay in such an awful and insecure place. Cost us £130 just to go back home since everywhere else was booked up as it was so late. I sadly can't add the video we took of the non-functional door lock, but here's photos of the doors and walls of the room.