The staff was excellent in communication and resolving a couple of issues. Perfect location and the terrace was fabulous. Very clean. The room was smaller than it looked in the pictures, but worked out fine and worthwhile tradeoff for the terrace and location in the middle of everything. Kitchen was serviceable if you don't intend to cook, but a microwave would have been nice. In the pictures, the main terrace shows only one sofa, but there are two. The couple floors of stairs above the elevator that only went up 2 floors was a bit inconvenient, but doable after the "special" staircase we had in a Florence AirBnb so we we in shape for it. Lol. The "lobby" could use some love. It is reminiscent of "lobbies" in older buildings in Pest if you are familiar. Overall, excellent and we would stay again.