The hotel staff was understaffed and overwhelmed. The rooms were disgusting, carpets and bedding stained, cigarette burns in everything, smelly, and out of all soaps. When we called she said we can see another room, and we asked if it was worse and she said we can go look and it looked like blood stains. They did offer a refund, however there was no where else to go. Their customer service was rude including hangin up on my teenager when she asked for shampoo and the manager was unfortunately not able to help the situation either. Outside of the room, the grounds were bad, busted out windows in many units, people screaming fighting, karaoke party with the bass blaring all night. Just overall a no go and there was not a resolution or a consideration from the staff what so ever.