Location is amazing, you are literally steps away from city center - shops, restaurants, coffee shops, bars, etc. Staff was also amazing including our interaction at Concierge, Sidecar bar, in the hallways, etc. Front desk was alright, but we had much better interaction with rest of staff. Only biggest complaint for us was the AC not working properly. It would shut off every 45 mins or so and would have to get up to turn it on which was not fun at night when you are trying to get sleep. There was nothing that could be done about it either which was disappointing considering how expensive the hotel is. Outside of that, great spot - Sidecar bar had amazing wine list and great cocktail list with friendly bartenders. Food at restaurants was meh - nothing exciting on menu, but there are plenty of spots around to go hit up for food instead.