I recently stayed at your hotel from August 9th to 10th. I am writing to express my profound disappointment and shock at the unacceptable and neglectful service my partner and I experienced during our stay.
Upon arrival, we were immediately confronted with a broken toilet seat in our room. The base was secure, but the lid was completely detached. We attempted to contact reception to address this issue, using both phones in the room, only to be met with six failed attempts due to non-functioning lines. This forced my partner to personally go to the reception desk—a situation that is not only highly inconvenient but also indicative of gross negligence in maintaining your facilities for incoming guests.
Adding to our frustration, the television in our room was non-functional. After some effort, we managed to get it working, only to find that the screen was tinted blue, making it unwatchable. Within the first hour of our stay, we found ourselves with a broken toilet, phones that did not work, and a malfunctioning television. This is far below the standard of service one would expect from a hotel of your reputation.
On the morning of Saturday, August 10th, we requested that the toilet be fixed immediately. We were assured by reception that maintenance would address the issue. However, after an hour, we had to leave the hotel without any resolution. Upon our return that evening, we found that the room had not been entered, and the toilet remained untouched.