2/10 Médiocre
21 octobre 2024
My stay at Hotel Ducale was cut short cause we had to leave before the first night there. The room we had was in a disgusting state. We found a bed bug, blood and stains on the sheets, nasty stuff on walls, etc. We asked for another room and it was denied. We ask for a refund and it was also denied. The staff was rude and not helpful at all. We had to find another hotel at 11PM. So we paid Hotel Ducale for 2 nights while not being there. We had to pay a taxi to reach our new hotel, wich cost 95 dollars. The other hotel was 350 dollars. It was the worst day of my life. The agents I talked to from Expedia were not helpful at all either, I trusted Expedia but I was very sad to see how the company managed the awful situation we were in.
ThomasDaniel
ThomasDaniel, séjour romantique de 2 nuits
Avis voyageur Expedia vérifié