Staff was excellent but they could not prevent the STENCH that hit us when we walked into the unit. The maid was sent the next day to clean, she did that as well as she could. However, that was not the origins of the sewer smell. It gave relief for a few hours the. Came roaring back again from the bathroom, not from outside the apt. We could not use the second bathroom because of the smell and it permeated the entire unit. . Manager said, “I’m very sorry that you are not feeling comfortable, and I completely understand your frustration. 🙏🌸Unfortunately, this is not an issue with the cleanliness of the apartment or the toilet. The apartment and all the plumbing installations are completely new, so there is no problem with the condition of the
I completely understand that this is unpleasant, and I am truly sorry that it affected your stay. We have done everything we can from our side, including sending the maid to check and clean the bathroom, but unfortunately cleaning cannot resolve an issue that comes from the city sewage”.
I would NOT have booked this room if there was a risk of foul smells that made it uninhabitable. There was no disclosure from management, nor were there any comments about this in the reviews. I CANNOT recommend this apt.