InterContinental Kansas City at The Plaza

Nice view clean room ... friendly staff easy check out ..

Overall fine but no smart TV ...which seems like a minimum in 2021

I had a great stay And loved the place But have not recived my deposit back yet..

We had a lovely time with a room overlooking the Plaza.

The hotel is absolutely beautiful. The staff was kind and accommodating. Our room was lovely and had an amazing view of the Kansas City Country Club Plaza lights. Our only complaint was how hot it was. Even when we shut the heat completely off and slept with the balcony door open it was still uncomfortably warm.

Once you arrive you are greeted with a terrible sewage smell as soon as you walk in. My family was only in town for the night and we were informed the bar would close at 10 due to Covid. That being said we purchased a few bottles of wine and decided to sit in the foyer with the fireplaces. At 10 we were told we would need to leave the sitting area as the bar was closing. We informed the staff we had already purchased wine and would not need any service and just wanted to use the seating that was provided. At that point were told that the bar “technically” owned the seating area and we would not be allowed to sit there because of that. We were then told we would only be allowed to sit in the lobby if we wanted to utilize the public seating. Typically this would not be an issue but unfortunately there is a sewage smell overpowering the lobby. When I brought this up I was told I would unfortunately just have to “deal with it.” I told them at that point I would just cancel my stay as I was never informed of a sewage smell where I would be forced to sit. When asked for a refund I was told since I was informed the bar was closing at 10 I would not be awarded a refund. The rooms are outdated, the showers won’t drain, unfortunately not worth the price anymore.

Had to pay to park.(this was removed due to the following reasons). Lobby smelled like sewage. Rooms were so hot we slept with the patio door open. Occupants of the second room could not get their patio door open, again needed for the heat, they called front desk at 1:30am and were told that the doors do not open on the third floor. As they continue to talk about the room being so hot and needing to be moved to a different room the front desk person then said they would send up a technician. The technician that came up to the room jiggled and wiggle the door until it finally opened and called the occupants of the second room idiots. These rooms were so hot that we slept with doors open in December in Kansas City where the outside temperature was below 30°. 3 AM in the morning a noise starts rumbling in the room can’t tell where it’s coming from and this continues for hours until I finally figure out it’s the refrigerator going out and have to unplug it. The worst part was the next morning when we get up and we look at our patio windows which are filthy. Mind you we came the night before when it was dark and did not see all these smears and licks and fingerprints it looked like a two-year-old was standing by the sliding glass window you know how dirty a sliding glass window gets when you have little kids, that’s what it look like. When you visit a website and they have a Covid notice stating that they practice Covid precautions you expect your room to be clean.

When you book a room with a view double check that it is a view of the Plaza. I book a room with the view but it was of the entrance of the hotel.

Highly recommend this hotel. The staff were extremely friendly and helpful. Our room was clean and perfect and had the best view of the plaza. The location could not be beat. We will stay there again on our next trip to Kansas City.

Expected a little (?) more professionalism at the front desk. It felt half hearted and not accommodating with special requests. The room was spartan and the bathroom tolerably clean but obviously aging. No room service is understandable but no breakfast restaurant or newspapers available even for purchase is not good business. The Raphael across the street manages all that with aplomb. Worth the extra 50 dis we will pay to stay there next time.