Worst five star hotel I have seen so far. This place should be closed down immediately and be completely overhauled and refurbished to deserve five stars. I left after one night and moved to a different hotel.
The problems and shortcomings are almost endless:
- rooms are dark because there is not enough lamps and some of the lamps do not work
- rooms are generally dirty
- all furniture is of very poor quality and heavily used
- most uncomfortable bed ever
- mold in the bathroom
- minibar only offers two small bottles of water
- in the older rooms some items shown in the photograph are missing (bed-cover, rug, lamps etc)
- the white rooms have been renovated with the cheapest possible options (plastic floor, painted old furniture, thin throw over old sofa, cheap tiles in the bathroom etc)
- the white rooms are very dirty, both the sofa and the bed showed yellow stains
- paint is cracking and falling off furniture and walls
- bathroom accessories are of poor quality
- breakfast room is to small for the size of the hotel and therefore overcrowded and very loud
- breakfast ist mediocre and service insufficient for a five star hotel
- management is unable to resolve any problems and requests quickly and to the satisfaction of the customer
- no welcome drink at check-in
- deposit is charged in full and directly to the creditcard