Absolute gem of a hotel! Incredible value for money.
Service: A+
The service is friendly & warm and you can tell that the staff really cares about the property. Kika at the front desk welcomed us, showed us our room & even made great suggestions for dinner (Zermatt Kitchen).
Amenities: A+
We had the entire spa area to ourselves on a Saturday - 12pm onwards, with a few people joining after an hour or so. All very respectful & polite. Yes, the spa is nude & mixed male / female. BUT --> There are towels & thin fabrics provided to fully cover yourself. I am a bit conservative & shy, but did not feel uncomfortable at all. I say Go for it! Because the spa amenities really are top notch. You will be wow'ed.
Cleanliness: A+
The cleaning staff works so, so hard. Hats off to you guys!
Location: A+
Right near the train station. A 15 minute walk to the gondolas up for hikes. Restaurants everywhere. Casa Mia right next store is also lovely.
We stayed at the height of hiking season (mid-late August). Will definitely stay here again. The management & team should be proud.