First impression, even though I booked through a travel site, the hotel was so accommodating and let me change the check in date at no cost when our plans changed. We arrived at 8pm, and the person at the front desk was sound asleep. I said "excuse me" and "hello" so many times at varying volumes that I almost felt bad to wake her. When she did wake up, she was very sweet and accommodating. (I did not for one minute get the impression she was using, she just seemed genuinely exhausted, and wasn't "nodding off".) She told us everything we needed to know, and when we returned to the lobby for pool towels 30 minutes later, she was chipper and helpful. My daughter, grandchildren and myself had the giant pool and hot tub to ourselves, and I had an amazing time in the pool with my grandbabies. The water was chilly (too chilly for my daughter), but didn't stop us from having fun. When I saw it in the daylight, I didn't love how much it needed to be cleaned, but okay. Definitely some serious updating could stand to be done. Carpets weren't awesome, and some towels were stained. But, if I'm being honest, it's a fraction of the cost of lots of the places around it and was less than ten minutes from the park we were visiting. I wouldn't recommend that you stay as part of super special Orlando vacation, but for people who pretty regularly drive a couple of hours for the parks, this place was a treat who's cost justified not making the trip up and back in one day. We'll stay again.