The room we had was nice, air conditioning was working well, bed comfortable. The hotel has a good location in the city center, you can walk easily to most of the sights. You can reach the bus station to Knossos within 3 minutes walk. Taxi from the airport to the hotel costs about 12 EUR.
The employees speak English very well and some of them also German. They were very friendly and helpful. Breakfast is good, different sort of breads, eggs, fruit and so on. I missed fresh juice.
Only remarks from our side are, that there were only towels for 1 person in the room, although we booked a room for two. But we got additional towels within 5 minutes after we raised this issue. In the bathroom were two less towel rails/hooks and the available one was not positioned very good. Additonally the WLAN was not working reliably, it took some time.
In general we were satisfied with the hotel and will book it again for our next trip.