Arrived early but couldn't book in. Then told I had to pay for parking, despite my online booking saying it was free .. i refused pay. King size bed wasnot king size, 2 beds shoved together not what i booked. The bath had 2 holes in it, ceiling had paint peeling, complimentary water was a small bottle between 2, a glug each lol. Cupboard doors broken, cold draught through metal windows. Oil heater provided as central heating not working.Over all place needs condemning or hotel refurb. Spa facility all booked up and was told upon arrival we should have prebooked as all slots were fully booked.. then why does it not say prebook on websites at time of booking to avoid disappointment.. all in all, a 900 mile round trip for a spa experience in a nice hotel was anticipated, .... would have been more satisfactory in a squat, better still, should have stayed at home. Wont go near the place ever again.