the lovely young lady on reception was more than helpful as i was not feeling well during my stay as well as dealing with two other customers at reception . very good customer service
The room, though clean, was cold and draughty.
I had notified the hotel by email and telephone that I would be arriving late, but when I arrived the door was locked and I had not received any instructions on how to get in. Fortunately, I still had the telephone number on my phone and the night manager let me in quickly. I feel that a clear instruction would have avoided the brief concern of not being able to enter.
Room was lovely, very clean and comfortable. Bed very soft. Breakfast good. Had evening meal, daily carvery. Food only lukewarm and vegetables overcooked. Staff were attentive and did offer to warm my dinner up. Think the chef could tske actions to improve food by cooking vegetables in smaller amounts to maintain freshness. Dining toom rather chilly.