2/10 Poor
Aug 18, 2022
Hotel room with loft was perfect for my family of four. First night was great. Next morning trouble started. None of the outlet plugs, tv or phone was working. Notified front desk at 11am. Said we would be out for the day. And they said a technician would come fix we'll we were gone. They never came. We arrived back to hotel at 6pm. All day to fix problem. I asked to switch rooms. Was denied. So we say we are going back out for dinner. Come back at 9:30. Now nothing in room was working. No ac, lights, nothing. One of my kids took a shower using my cellphone flashlight to shower. Asked for a transformer box that was supposed to be free of use. They didn't have any. Expedia gave me $25 credit. We brought our transformer from our house. That we always travel with and never had problems with before. It worked fine Monday. Not sure what happened being Monday and Tues morning. Worst vacation ever. However the view from room was nice. Beds were comfy. Had a CU in lobby which was convenient. But I would not come back.
Alexandria
Alexandria, 2-night family trip
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