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Mandarin Oriental, Tokyo

5.0 star property
Luxury hotel with spa, near Ueno Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental, Tokyo

Lobby
Point of interest
Mandarin Corner Suite King | Premium bedding, minibar, in-room safe, desk
Sauna, spa tub, steam room, body treatments, aromatherapy, facials
Point of interest

Reviews

9.6 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Non-smoking
  • Bar
  • Pet friendly
  • Air conditioning
  • Parking available
  • Spa
Main amenities
  • Daily housekeeping
  • 9 restaurants and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • WiFi in the lobby
  • 24-hour health club
  • Valet parking
  • 24-hour room service
  • 2 coffee shops/cafes
  • In-room childcare
  • 15 meeting rooms
  • Meeting rooms
For families
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Daily housekeeping
The price is $912
includes taxes & fees
$828 per night
Dec 9 - Dec 10

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Mandarin Grand Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Grand Twin

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 646 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Mandarin Grand King

Mandarin Grand King | Premium bedding, minibar, in-room safe, desk

Mandarin Grand King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 646 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Oriental Suite King

Oriental Suite King | Premium bedding, minibar, in-room safe, desk

Oriental Suite King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Corner King

Deluxe Corner King | Premium bedding, minibar, in-room safe, desk

Deluxe Corner King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Premier King Room

Lobby

Deluxe Premier King Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Deluxe King Room | Premium bedding, minibar, in-room safe, desk

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite King

Premium bedding, minibar, in-room safe, desk

Premier Suite King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 969 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Suite King

Premium bedding, minibar, in-room safe, desk

Mandarin Suite King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Corner Suite King

Mandarin Corner Suite King | Premium bedding, minibar, in-room safe, desk

Mandarin Corner Suite King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 1076 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mandarin Suite Twin

Premium bedding, minibar, in-room safe, desk

Mandarin Suite Twin

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 646 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite Twin

Premium bedding, minibar, in-room safe, desk

Premier Suite Twin

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Designer toiletries
  • 1076 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Premier Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bidet
  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby lounge

The Peninsula Tokyo

Pool
Spa
Airport transfer
Pet friendly
9.4 out of 10, Exceptional, (957)
The price is $991
includes taxes & fees
$901 per night
Dec 8 - Dec 9
The Peninsula Tokyo
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About the neighborhood

Map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328

What's nearby

  • Tokyo Imperial Palace - 3 min drive - 2.6 km
  • Tokyo Dome - 4 min drive - 3.4 km
  • Sensoji Temple - 4 min drive - 4.2 km
  • Tokyo Tower - 5 min drive - 5.0 km
  • Tokyo Skytree - 5 min drive - 5.1 km

Getting around

  • Haneda Airport (HND) - 28 min drive
  • Narita Intl. Airport (NRT) - 61 min drive
  • Kanda Station - 7 min walk
  • Tokyo Station - 8 min walk
  • Bakurochou Station - 14 min walk
  • Shinnihombashi Station - 2 min walk
  • Mitsukoshimae Station - 3 min walk
  • Nihombashi Station - 7 min walk

Restaurants

  • ‪王德傳 - ‬2 min walk
  • ‪ISHIYA NIHONBASHI - ‬2 min walk
  • ‪博多ニューコマツ - ‬2 min walk
  • ‪千疋屋総本店 フルーツパーラー - ‬1 min walk
  • ‪離島百貨店離島キッチン 日本橋店 - ‬1 min walk

About this property

Mandarin Oriental, Tokyo

When you stay at Mandarin Oriental, Tokyo, you'll be just a 5-minute drive from Tokyo Imperial Palace and Nippon Budokan. Guests can grab a bite to eat at one of the 9 restaurants and visit the spa to be pampered with massages, facials, or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, a 24-hour health club, and a 24-hour fitness center. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Shinnihombashi Station is 2 minutes and Mitsukoshimae Station is 3 minutes.

Languages

Chinese (Cantonese), English, Japanese, Korean

At a glance

Hotel size

  • 179 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: 2:00 AM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 20
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20

Pets

  • Pets allowed (dogs only, 1 total, up to 33 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • WiFi in public areas*
  • WiFi (speed: 25+ Mbps) in rooms*

Parking

  • Covered onsite valet parking (JPY 6500 per day; includes in/out privileges)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 9 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)
  • Children's games
  • Toys
  • Baby bath
  • Changing table
  • Bed rails
  • Corner guards
  • Stroller

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • 15 meeting rooms
  • Conference space (5920 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • Full-service spa
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium digital channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi (surcharge) (speed of 25+ Mbps)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Mandarin Oriental, Tokyo is listed in the 2021 Condé Nast Traveler Gold List of the world's best places to stay.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • WiFi is available in guestrooms for JPY 1500 per night (rates may vary)
  • WiFi is available in public areas for JPY 1500 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately JPY 8855 for adults and JPY 4428 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for JPY 10000.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of JPY 22770 per accommodation, per night

Parking

  • Covered valet parking costs JPY 6500 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility or spa tub
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Onsite parties or group events are strictly prohibited.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Mandarin Oriental Tokyo Hotel
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Tokyo
Tokyo Mandarin Oriental
Chuo Mandarin Oriental
Mandarin Oriental Chuo
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental, Tokyo Japan
Mandarin Tokyo
Mandarin Oriental Tokyo
Mandarin Oriental, Tokyo Hotel
Mandarin Oriental, Tokyo Tokyo
Mandarin Oriental, Tokyo Hotel Tokyo

Frequently asked questions

Does Mandarin Oriental, Tokyo offer free cancellation for a full refund?
Yes, Mandarin Oriental, Tokyo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mandarin Oriental, Tokyo?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of JPY 22770 per accommodation, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mandarin Oriental, Tokyo?
Yes. Valet parking costs JPY 6500 per day.
What are the check-in and check-out times at Mandarin Oriental, Tokyo?
Check-in start time: 3 PM; Check-in end time: 2:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
What is there to do at Mandarin Oriental, Tokyo and nearby?
Onsite recreation at Mandarin Oriental, Tokyo includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a 24-hour health club.
Are there restaurants at or near Mandarin Oriental, Tokyo?
Yes, there are 9 onsite restaurants.
What's the area around Mandarin Oriental, Tokyo like?
Mandarin Oriental, Tokyo is in Chuo, a short 2-minute walk from Shinnihombashi Station and 15 minutes' walk from Akihabara Electric Town.

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Sergio, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Bad cost benefit
it its good hotel franchise but I dont see why its so expensive. cost benefit is not good. there other great options with half of price.
1-night trip
Verified Hotels.com guest review

6/10 Good

3-night trip
Verified Hotels.com guest review

10/10 Exceptional

elizabeth, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Cameron, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

yair, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was perfect. The hotel was classy/ambiance was good/cleanliness was to a tee and felt comfortable in the room. Location was convenient. Staff were very helpful and service was good. If I would find one kink, it would be the shower. Should have sime separation or stopper so that water when showering does not spill all over the bathroom
TONY, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jade, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Immaculate. Perfect location. Wonderful attention to detail.
Carla, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The service was amazing as well as the food at sense , they are very accommodating
Utshob, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Jacqueline, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We have stayed at this property twice in the last 2 years . The hotel is beautiful property with stunning views of Tokyo. We found the service has slipped ever so slightly from our initial visit but over all, still an impressive venue. A special thank you of appreciation goes out to Kutari the young gentleman who greeted us each day in the car park. Most helpful and pleasant each and every time we saw him, service with a smile ! One negative regarding policy. The property pool is only available for guests from 6:30 am til 9:30 am. Only guests having a spa treatment booked were entitled to use it after those hours. We feel that’s not a terrific message to send to those paying clients who should be entitled to use the pool as any other hotel would offer.
Jennifer, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent room and service
David, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I like how convenient the location is. The metro station is right next to the hotel. It takes just 10 mins to go to Ginza. It is also on the line where Omotesando and Shibuya. I also like the bar. Very cool. Classic cocktails with its own creativity and a fine touch of Japanese culture in it. Staff are very helpful. The room is amazing. Looking directly into the metropolis.
Kelvin, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

If you like service, you will like this hotel. The service is outstanding. The hotel goes out of its way to make you feel at home. We stayed at one of the higher end suites and we welcomed with a very ample fruit basket with some of the best fruit I have ever had. The restaurants try to know you by name. The spa is first class and the sauna has a 30 story view of the city.
gerald, 3-night family trip
Verified Expedia guest review

8/10 Very Good

For a 5 star resort it is a bit tired. Food not great. View of city spectacular
gerald, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic vacation!
We had an amazing stay! Excellent service, fantastic amenities, and overall a standout experience.
Gil, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff really professional and helpful.
Vicki, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Stunning Stay
The hotel was so so beautiful and the staff were so fabulous and so so kind. The room was above perfect.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

GRACE, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Five stars all the way!
Austin, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Super location, amazing views, 5 amenities. We enjoyed everything, the quality of the room with a stunning view from 30th floor, fantastic choices at breakfast, walkable to amazing restaurants and shopping at Ginza! Service is second to none. Definitely will come back!
Sergei, 2-night romance trip
Verified Expedia guest review

6/10 Good

Peter, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Ripped off and zero accountability
Hotel is a stripped down version of MO. Nothing is included with the room. You have to pay for the spa facility after 9am. They charge $60 for breakfast. They also add a 15% service charge to everything, so you get ripped off on two levels. Room was small and dated. Dirty windows. Service is unacceptable. We were there with another couple who was getting married. The hotel knew this. We also reminded them of the wedding. Their wedding came and went, and the hotel did NOTHING. The morning after we let them know of our disappointment. Only then did they send over some fake rose petals and a bottle of champagne. When we were checking out and were asked about our stay, and we told them about the missed wedding, (among other things), they had the audacity to respond by saying they did something for the wedding. Somehow doing it a day late is acceptable and our complaint wasn't valid to them. This is the epitome of terrible customer service. Zero accountability.
Steve, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stay here, you’ll love it!
Such an amazing stay at this hotel! The hotel and service was impeccable - fantastic food, beautiful rooms, the spa is top notch, and everyone who works here was extremely helpful and friendly. Can’t recommend this place enough!
Catherine, 3-night trip
Verified Hotels.com guest review