The hotel is not in working conditions. There is no restaurant to serve. Food is to be ordered from local restaurants & it is served in plastic bags. Horrible condition & wastage of money
I opted for a 5 star hotel and what I got was a sad excuse of a hotel barely more than 1 star... all restaurants closed , property under renovation, water filled carpets, 3-4 dishes in breakfast..
Please do not advertise false deals...this was my last booking with Expedia.
The most Hari Bol hotel state ever right from the entry to the hotel no one help me whit my bags The rooms were in so poor condition that the Vindell will shaking on the fourth floor the Wi-Fi was not working in the room the restaurant was not working at the hotel the swimming pool was under construction the metal detector did not workThe lift did not work there was fungus growing om de Selinger af te HotelDe Moost dirty corridors De staaf was ok but the rest of the stay in the hotel wash horrible
Worst experience in any 5 star property till today. I do not know why Hotels.com is selling rooms of this hotel.
No cleanlyness, smell in the rooms, no hot water in bathroom, no room freshner in the hotel, telephones are not working at all, power goes frequently and you have to live in the dark for more than 15 minutes each time power goes, lifts dont work most of the time.
Worst breakfast I have ever had in a 5 star hotel. They dont have table salt also to serve you.
Oops my god, it all happened in one night with us and surprisingly we survived.
NEVER GO THIS HOTEL PLEASE.
I arrived to a hotel that was nothing like any photos had no bar, the place was an hour and a half out of Mumbai. They had the wrong booking and an entire floor of it was on fire. The hotel manager was on her own and did her best to assist me but it was frankly shocking. I refused to check in (another reason being, the booking was wrong and I was going to be kicked out the following day anyway) ... I'm still struggling to get my money back
Valitettavasti hotelli oli tyypillisesti intialainen, huonolla tavalla. MikÀÀn ei toiminut kunnolla ja varsinkin asioitten korjaus kesti tuskastuttavan kauan tai sitÀ ei tapahtunut ollenkaan , kuten esim. huoneen suihku. Hotelli sijaitsee kukkulalla keskellÀ Mumbaita, mutta tie sinne on erittÀin huonokuntoinen ja todella masentavien maisemien kautta. Ainakin kolme kilometriÀ ilman mitÀÀn "pysyvÀÀ" asutusta. Hotellissa ei tarjota alkoholia ja lÀhimpiin muihin ruokapaikkoihin oli varmaan neljÀ kilometriÀ. KymmeniltÀ takseilta kysyttÀessÀ kukaan ei tiennyt hotellia tai missÀ se on.Valitettavasti en uskalla suositella hotellia oikeastaan kenellekÀÀn, jollei halua extreme intialaista kokemusta, ja maksaa siitÀ ylihintaa.
The most horrible experience that you can imagine. Right from the check-in to check-out, it was really very poor service. We reached the hotel at 10PM and it took 4 hours to check-in . The staff was completely clueless and helpless. No one from the management was to be seen. The nightmare continued after check-in as the room was non-functional - AC not working, toilet flush not working, shower is only a trickle , kettle doe snot work and so on.
No one picks up the phone at the reception. You are completely helpless and want to run away from this place at the first opportunity and that is what we did even though we paid online for 3 nights
Almost every guest was screaming at the staff at the reception but what can the staff do .. they have no clue how to run a hotel or what is the meaning of customer servive
Nothing works in the hotel - the showers don't, the net does not ,the TV in my rom did not. N despite bringing this to the attention of the staff nobody could do anything. N I found that everyone staying there was having similar problems
awful stay from the moment I arrived, room not ready (this as at midnight) and staff not sure when, construction in some rooms still incomplete, no internet, no cars available in the morning . So all in all the worst experience I have ever had and the staff not able to respond honestly. I was told wait 5mins whilst room is being made ready and 2 hours later it was still 5 mins, had I had other options I would have left immediately
Stay here if you want food poisoning. Food and hygeine here is at a low level, it is not a 3 star at all, more like 1 star at best. The safe in the room did not work, the TV did not work, the electricity was intermittent on some days, need I say more.
The staff, particularly the duty manager are ignorant. I checked out early and had ot relocate to another hotel due to the lousy food qaulity and cleanliness primarily.
Palms Hotell Tower and Villas, er ikke det hotellet som vises pÄ bildene under Hotels.com. Det er nabohotellet, som ligger 1 km unna, men med samme eiere. Palms hotel tower and villas er opprinnelig et gammelt erverdig hotell fra kolonitiden. De rÞde plysjmÞblene fra den gang, brukes ennÄ. Hotellet bar preg av forfall, det var mugg overalt, og hotellet var under restaurering. Jeg bestilte hotellet pga bassenget. Det var ingen solsenger, og arbeiderne som jobbet pÄ taket glante ned. Bygningsmateriale blÄste ogsÄ ned i svÞmmebassenget. Inngangspartiet var ogsÄ fullt med bygningsmaterialer og rot. Hotellet lÄ en halv time fra kjÞrbar vei. Det var ingen butikker i nÊrheten. Hotellet var en stor skuffelse, og jeg fÞlte meg lurt.