Such a beautiful stay. I went with my son and we enjoyed the view, the breakfast buffet and the service. The staff is very kind and helpful. I will stay again in the future
We hade a great time at this hotel. Beautiful infinity pool, mice rooms and breathing views. The only thing ww didn't like too much was breakfast. There were some options but nothing that we really enjoy.
The hotel is nicely built and has a nice view, but in my opinion they have a big issue in management. The room is very dirty and full of insects, we also had a lizard in our room. The staff need proper training as they dont know how to deal with tourists and dont know what customer services is. The breakfast doesn't have options and the quality of the food served is not so good. We were only able to eat egg all the time we stayed.
Sapa is a beautiful place, but staying at this hotel ruined our visit completely. I highly recommend avoiding this place if you want a peaceful holiday with no issues. I tried to speak to the management twice while i was there but didnt even feel that they understood what delivering good service is, so i thought there is even no point of explaining..... i found it so weird once when i saw the hotel manager sat in the restaurant having breakfast while guests are still there instead of him making sure everything is ok....
This resort was beautifully situated in the hills. Although futher away from the busy city center, it was a perfect place to retreat. All of the staff were genuinely kind and helpful. One of the staff, Quy, carted us to and from our room and gave recommendations as to where to go and various food options. The breakfast options varied but were all very tasty. We loved our stay at this property and highly recommend it.
All of the staff were so warm and welcoming. Sarah at reception went above and beyond to make sure we were taken care. She even took time to call and check on our shuttle to take us back to the train station. She really made us feel special and genuinely wanted us to have a great stay in Sapa. The spa staff we also excellent helping us have a relaxing stay.
Rooms are nice and big. Easy to communicate. Free breakfast that comes with it is amazing as well. Staff very friendly and helpful especially Long. Will definitely recommend.
The staff at Sapa Cat Cat Hills Resort & Spa were amazing! From NĂŽng Thi Giang & TrĂąn NhĂąt Long (receptionists) to the amazing spa staff, thank you for a wonderful experience! The room was extremely spacious & comfy, good food in the restaurant, as well as the entire resort grounds & facilities was exquisite and peaceful! I will return!!
We got here pretty late because we were coming from Hanoi but we were greeted warmly despite how late it was. The staff was extremely friendly. The breakfast we had both days were also amazing. The amenities and room was also nice with an amazing view.
Excelente todo
El transporte para ir a las habitaciones es un poco demorado
El baño no tiene cabina entonces se moja todo el baño completo y no es cómodo
Staff made sure we were taken care of. Spa experience was very clean and wonderful. White coffee at the bar was best Iâve ever had! Even though we were completely fogged in and missed the views we came for, we enjoyed the experience. Would absolutely come back