As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed:
- For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue).
- House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening.
- Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental.
- Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying.
The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!