Our stay was very unsatisfactory. For the very high price paid we received: (1) rooms unfit for 4 persons and totally unprepared, (2) no hot water at all and/or very low pressure cold water, (3) no reaction from the hotel for 3 days as to our complaints (!), (4) nobody from hotel spoke English, (5) 2-hours long check-in, (6) the entire "paradisal" facility under construction, (7) dirty sunbeds and many more.
Problem 1.
In one bungalow we found the room with beds for only 3 people (1 double bed and 1 single bed). The hotel's solution was absurd! They added an extra bed to one of the bungalows. Since the bungalows are very small, the bed was placed in the middle of the room. The bed obstructed the access to the wardrobe and to the bathroom! The coffee table was moved to the bathroom! The entire room looked like a one big bed (see the photo)!
Also another room is not suitable for a stay of 4 people. Although formally there was a couch which could allow for additional 2 people to stay, the standard is unacceptable. Two people must “cross each other” and the beds were extremely short.
Problem 2.
For 3 days the hotel was not able to provide us hot water.
Problem 3.
For 3 days after the complaint nobody bothered to contact us. ONLY after we decided to make a scene (which was very unpleasant), the manager magically showed up and after hours of shouting, gave us around 17% discount.
Also hotels.com was extremely unhelpful. They simply accepted the hotel's position.