We stayed at the hotel 4 nights. It's located right next to Lago Grey, with amazing views on the lake, Paine Grande and Grey glacier. We had a rental car which allowed us to explore the park and do day hikes flexibly, by ourselves - definitely recommended as transport services and tours within the park are overpriced.
The rooms were well equipped, comfortable and clean. In the hotel, we were disappointed with restaurant/bar service & quality. The service team was unorganized. Meat quality was very poor and definitely not matching the high price level. The cuts (tenderloin steaks) had many nasty tendons; One evening, the menu advertised "lomo" / "pork medaillon", but they served pork belly.